Refund policy

We care deeply about your experience. Since each product is carefully made, returns and refunds are only accepted if there's a valid issue with the order. We do not offer any exchanges or replacements.

You are eligible for a return or refund if:

• The item is damaged or defective upon arrival

• You received the wrong item

Please email artsysushiroll@gmail.com within 7 days of receiving your order, including:

• Your order number

• Clear photos or videos showing the issue

If your request is approved:

• Returns must be sent back in original packaging and unused condition.

• Refunds will be credited to your original payment method within 5–7 business days of receiving the returned item.

Important Notes:

• We do not accept returns for change of mind or preference.

• Return shipping costs are your responsibility unless the issue is our fault.

• Items sent back without prior approval will not be accepted.